Mailgun Email Management

MailGun Store Now Open SOP

 

Video Overview

This SOP tutorial provides a step-by-step walkthrough on how to create the "Store Now Open" email template within Mailgun. The video covers everything from the initial template setup to specific formatting requirements like font sizes, line heights, and hex color codes. You will learn how to customize emails for specific counties (e.g., New Hanover), update critical deadlines like order by-dates and pickup locations, and embed functional links for both the main store and FAQ sections. Following this guide ensures that our email communications remain consistent, readable, and professional across all store locations.

Video Chapters:
0:01 – Accessing Mailgun and navigating to Templates
0:21 – Starting with a blank canvas: Naming and description conventions
0:52 – Setting the Subject Line and "From" address
1:14 – Designing the Header: Font (Arial 28) and alignment
1:49 – Body Text configuration: Font size (17) and Line Height (27)


2:20 – Customizing the copy for specific town and county details
2:33 – Updating critical dates: Order deadlines and pickup schedules
3:20 – Inserting store links and FAQ hyperlinks
4:09 – Adding and resizing brand images (Width adjustment to 100)
4:40 – Final review and saving the template

MailGun Pick Up Reminder SOP

 

Video Overview

We walk through the SOP for creating the Pickup Reminder email template in Mailgun. While the design framework is similar to the "Store Now Open" template, this video highlights specific adjustments needed for a reminder-style communication. We cover the setup of the sender address, consistent font styling for readability (Arial 17 with 27 line height), and the importance of highlighting key information like pickup dates and specific location addresses. You will also learn how to update the town name and ensure images are correctly linked and sized before saving the final template.

Video Chapters:
0:01 – Setting up the Pickup Reminder template in Mailgun
0:32 – Configuring the sender address and internal naming conventions
0:50 – Title design: Maintaining font (Arial 28) and color consistency
1:08 – Body text setup: Readability settings (Arial 17, 27 Line Height)
1:34 – Incorporating the pickup schedule and date details


1:48 – Best practices for highlighting dates and times for visibility
2:11 – Adding complete location and facility information
2:44 – Integrating FAQ links and required documentation reminders
3:09 – Adding and linking images (Applying the 100px width rule)
3:43 – Final verification: Updating town names and saving the template

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